My new book hit the shelves

I am proud to announce that my new book, Fundamentals of CRM with Dynamics 365 and Power Platform has finally hit the digital shelves. Printed copies will also be available soon.

FundamentalsOfCRM

You can obtain your copy from Amazon at:

https://www.amazon.com/Fundamentals-CRM-Dynamics-Power-Platform-ebook/dp/B08HYWX6VL/ref=pd_rhf_dp_p_img_5?_encoding=UTF8&psc=1&refRID=Q5RDVSBDVHPTSW63T4XD

Contents include:

  1. Getting Started with Dynamics 365
  2. Dynamics 365 Platform Structure
  3. Dynamics 365 Sales Application
  4. Dynamics 365 Customer Service
  5. Dynamics 365 Field Service
  6. Dynamics 365 Project Service Automation
  7. Dynamics 365 Marketing
  8. Dynamics 365 Customer Engagement and the Power Platform
  9. Customizing Dynamics 365
  10. Building better business functionality
  11. Out of the box integration capabilities
  12. Custom integration capabilities
  13. Core Administration Concepts

Targeted audience:

This book is for customers and project stakeholders, new functional consultants, business administration users, and project managers looking to get up and running with the latest features of Dynamics 365 and Power Platform. This guide will help non-developers become acquainted with a no-code approach to customization and configuration. A basic understanding of relational data and customer management concepts will help you get the most out of this book.

If you want to discuss this title, don’t hesitate to reach out to me either via LinkedIn or Twitter.

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