Power Virtual Agents | New Book

New book announcement

Reimagine Chatbots with Microsoft Power Virtual Agents: Techniques to improve customer service, increase engagement and add more value to your organization

I’ve gone dark while working on this project, but now I’m back to announce that this new title is available to pre-order in all major online bookstores. More information on the publisher’s site HERE.

You can order the book for Amazon HERE.

About the book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support.

Reimagine Chatbots with Microsoft Power Virtual Agents is a user guide to building chatbots without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will learn about the features available in Power Virtual Agents to create automated bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots for integrating within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers.

By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.

What you will learn

  • Get to grips with Power Virtual Agent and understand the license requirement for using it
  • Deploy bots on public websites or web pages
  • Create conversational solutions for your organization using Microsoft Teams
  • Explore best practices for governance that are essential for implementing Power Virtual Agents
  • Discover business scenarios for implementing Power Virtual Agents
  • Understand the integration between Power Virtual Agents and Microsoft Power Platform

Hope you all enjoy it!

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