How much should you trust a report?
Challenges in analyzing and presenting data
Where’s my jump bar (alphabet) now?
2021 Wave 2 update removes the jump bar by default, but there's a way to bring it back.
Notice of domain deprecation
If you've been following this site, or have it bookmarked on the original domain of "thecrmwiz.com", I have decided to let that one expire. For over a year now I've been running in parallel with both "thatcrm.com" and the original "thecrmwiz.com", but now it's time to say good bye to the old. Please update your... Continue Reading →
Where’s my recommended field icon now?
I slacked. While I did keep an eye on new features coming down, the deprecations listed have takes a second place. I did keep an eye out for them, but not with the same diligence as the new features. Consequently, this came out the left side and took me a little by surprise. One good... Continue Reading →
Power Virtual Agents | New Book
Reimagine Chatbots with Microsoft Power Virtual Agents: Techniques to improve customer service, increase engagement and add more value to your organization
thatcrm.com 