Triggering an action when an item enters a Queue involves looking at more than just a new Queue Item creation. Don't forget to handle the moving of an item from one Queue to another.
Queue Item facts and behavior
How to show a Kanban view into Opportunities
Add a Kanban view into Opportunities to your Dynamics 365 Sales.
Microsoft’s Bot Offering
Continuing from the original post titled “The rise of the Bots”, let’s have a look specifically at Microsoft’s offering in the Bots space... Around 2016, Microsoft recognized the value of a Bot offering, and presented the Microsoft bot Framework. This was a very developer focused offering, with the ability to build complex Bots using either C# or Node.js as the core languages supported.
The rise of the Bots
Bots are not something new. They’re almost as old as the internet. Of course, they evolved in different shapes and forms.
My new book hit the shelves
With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You'll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you'll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you'll delve into core administration concepts that will help you to manage extensions added to the platform. By the end of this book, you'll have learned how to tailor Microsoft Dynamics 365 to fit your organization's requirements and tweak the platform to meet your business needs.
