Working with Cases and Entitlements

Configuring Entitlements in Dynamics CRM allows us to define how many cases are available to a customer for a certain duration. This functionality was introduced with Dynamics CRM 2013 SP1 in spring 2014. You must upgrade your Dynamics CRM 2013 Organization to Service Pack 1 to take advantage of this functionality. When configuring entitlements by... Continue Reading →

HTML Web Resources in Dynamics CRM [2]

Welcome back. This is a follow-up to a previously posted article which was showing how to get to some basic data from the entity hosting our web resource. The article is HERE. In this part we take a step further. We have the web resource loaded on the Account entity, and we need to get... Continue Reading →

InsideView/Insight v3.2 random JavaScript errors

As notified by the InsideView Team, v3.2 introduced with the Dynamics CRM Online Spring 2014 release has a bug which can produce JavaScript errors that pop-up sporadically in a contact record. A fix has been release, and v3.3 can be downloaded from here. The recommended approach is to un-install the old package and then install... Continue Reading →

Spring ‘14 Release Preview Guide

The Microsoft Dynamics CRM Spring ‘14 Release Preview Guide has been released. Get your copy from HERE. New exciting features are being announced. It’s definitely worth a read. Some of the highlights include: Enhancements to Marketing – visual campaign designer. There’s lots of hype around this one in the Marketing circles. Lead scoring enhancements, including... Continue Reading →

Dynamics CRM 2013 UI Confinements

At odd times you will be faced with some of the confinements of the new UI. One example is using an Option Set at the bottom of a section. After publishing you find that the actual drop-down is only showing two lines at a time. This is an undesired effect of the new UI. You... Continue Reading →

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