Configuring Entitlements in Dynamics CRM allows us to define how many cases are available to a customer for a certain duration. This functionality was introduced with Dynamics CRM 2013 SP1 in spring 2014. You must upgrade your Dynamics CRM 2013 Organization to Service Pack 1 to take advantage of this functionality. When configuring entitlements by... Continue Reading →
Welcome back. This is a follow-up to a previously posted article which was showing how to get to some basic data from the entity hosting our web resource. The article is HERE. In this part we take a step further. We have the web resource loaded on the Account entity, and we need to get... Continue Reading →
As notified by the InsideView Team, v3.2 introduced with the Dynamics CRM Online Spring 2014 release has a bug which can produce JavaScript errors that pop-up sporadically in a contact record. A fix has been release, and v3.3 can be downloaded from here. The recommended approach is to un-install the old package and then install... Continue Reading →
The Microsoft Dynamics CRM Spring ‘14 Release Preview Guide has been released. Get your copy from HERE. New exciting features are being announced. It’s definitely worth a read. Some of the highlights include: Enhancements to Marketing – visual campaign designer. There’s lots of hype around this one in the Marketing circles. Lead scoring enhancements, including... Continue Reading →
At odd times you will be faced with some of the confinements of the new UI. One example is using an Option Set at the bottom of a section. After publishing you find that the actual drop-down is only showing two lines at a time. This is an undesired effect of the new UI. You... Continue Reading →
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