Working with Cases and Entitlements

Configuring Entitlements in Dynamics CRM allows us to define how many cases are available to a customer for a certain duration. This functionality was introduced with Dynamics CRM 2013 SP1 in spring 2014. You must upgrade your Dynamics CRM 2013 Organization to Service Pack 1 to take advantage of this functionality. When configuring entitlements by... Continue Reading →

Creating a new Exchange Email Server Profile in Dynamics CRM 2013

An email server profile stores configuration regarding the connection to an email server. At least one email server profile must be configured within each Organization. In order to configure an email server profile, the user performing the configuration must be a System Administrator or have an equivalent role. Follow these steps to configure a new... Continue Reading →

Dynamics CRM 2013 UI Confinements

At odd times you will be faced with some of the confinements of the new UI. One example is using an Option Set at the bottom of a section. After publishing you find that the actual drop-down is only showing two lines at a time. This is an undesired effect of the new UI. You... Continue Reading →

getCurrentControl is deprecated in UR2

Just a quick note, for those implementations taking advantage of script customizations, if you are using Xrm.Page.ui.getCurrentControl when upgrading to UR2, remember to check your scripts. This method is now deprecated. For more details see HERE. Happy scripting!

Dynamics CRM 2013 Online Sandbox Instances

The Dynamics team is at it again. They’ve added support for Sandboxed instances to Dynamics CRM Online. This is a great feature to customers using and evolving constantly their Online CRM environments. Some of the key features I like include: Clear visibility into which instance you are using. The Orange nav bar background stands out... Continue Reading →

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