Working with Cases and Entitlements

Configuring Entitlements in Dynamics CRM allows us to define how many cases are available to a customer for a certain duration. This functionality was introduced with Dynamics CRM 2013 SP1 in spring 2014. You must upgrade your Dynamics CRM 2013 Organization to Service Pack 1 to take advantage of this functionality. When configuring entitlements by... Continue Reading →

Dynamics CRM 2013 SP1

Service Pack 1 for Dynamics CRM 2013 has been released. It is available for download at: http://www.microsoft.com/en-us/download/details.aspx?id=43109 Version: 06.01.0000.0581 Release Date: 5/28/2014 Details and a listing of all issues resolved are available at: http://support.microsoft.com/default.aspx?kbid=2941390 You can install it through Windows Update or manually. Enjoy!

Using Google Maps in Dynamics CRM

Other than using Bing, you can easily integrate other geo-location sources. One of the most enterprise level solution is of course Esri Maps. They have a very good solution for mapping. They can also be pricy, so if you are looking for a solution on the cheap, and are not afraid of doing very little... Continue Reading →

Dynamics CRM 2013 UI Confinements

At odd times you will be faced with some of the confinements of the new UI. One example is using an Option Set at the bottom of a section. After publishing you find that the actual drop-down is only showing two lines at a time. This is an undesired effect of the new UI. You... Continue Reading →

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