Reimagine Chatbots with Microsoft Power Virtual Agents: Techniques to improve customer service, increase engagement and add more value to your organization
As you probably have heard by now, At Ignite 2021 Microsoft announced Power Fx as the coding language for the Power Platform. Now, can you teach an old dog new tricks? Not really necessary! This is not a new trick, in fact it’s only a naming of something that already existed. With increased adoption of... Continue Reading →
Triggering an action when an item enters a Queue involves looking at more than just a new Queue Item creation. Don't forget to handle the moving of an item from one Queue to another.
Continuing from the original post titled “The rise of the Bots”, let’s have a look specifically at Microsoft’s offering in the Bots space...
Around 2016, Microsoft recognized the value of a Bot offering, and presented the Microsoft bot Framework. This was a very developer focused offering, with the ability to build complex Bots using either C# or Node.js as the core languages supported.