Triggering an action when an item enters a Queue involves looking at more than just a new Queue Item creation. Don't forget to handle the moving of an item from one Queue to another.
Queue Item facts and behavior
How to work with Power BI in Dynamics 365 for Sales and Service
With the obvious impact that Power BI brings to data analysis and visualization, Dynamics 365 Customer Engagement stands to benefit from a few pre-packaged features available. Not only we can bring CRM information onto Power BI, but we can also easily present Power BI elements inside Dynamics 365. So, it’s a win-win situation. To make... Continue Reading →
CRM 2016 On-Premise Install Error–InstallWindowsSearchAction failed
I’ve just done recently an install on-premise where I’ve encountered a number of issues. One of them is the following error message: Action.Microsoft.Crm.Setup.Common.InstallWindowsSearchAction failed. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422) The message is pretty explicit, in that... Continue Reading →
thatcrm.com 