I recently reviewed an ideation platform, and looking at the new features added to Dynamics CRM 2016 Update, the Feedback features caught my attention. Starting with the latest update, we now have a built-in entity called Feedback. Here’s the official documentation: https://msdn.microsoft.com/en-us/library/mt728949.aspx So, now we can not only collect feedback, but also rate records. And... Continue Reading →
A new feature introduced with Dynamics CRM 2016 Update on both online and on-premise is the ability to use word templates. This makes simple reporting a lot easier now, as well as provides assistance with various data print jobs. A very welcomed feature added. But let’s have a look at what this is and how... Continue Reading →
In a nutshell, this is a new dashboard that allows us to get insights into the key CRM metrics for your organization. This feature was added as a preview with Dynamics CRM Online 2016 Update 1.
Directory integration is the way to tackle scenarios where an on premise directory service needs to integrate with Microsoft Azure Active Directory, aka Microsoft Azure AD.
With the release of Dynamics CRM 2016 Update 1, now we have the ability to add SLAs to all custom entities and selected system entities. Prior to this release, SLAs were only available to incidents represented by the Case entity. The following system entities now support SLAs in addition to the Case entity: Activity entities... Continue Reading →
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