The article highlights the differences between AI assistants and AI agents in customer relationship management (CRM). AI assistants provide guidance and support, enhancing user efficiency, while AI agents automate tasks and make independent decisions. Microsoft Copilot exemplifies both roles, helping to improve CRM operations, decision-making, and customer service efficiency.
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Which Solutions get installed with which D365 Portal Template?
Where are the Dynamics 365 portal templates in Power Pages?
Taking advantage of Microsoft Teams in Dynamics 365 Sales can be a game-changer for sales teams. By providing a unified platform for communication, collaboration, and customer management, Teams can help to streamline workflows, improve efficiency, and ultimately increase sales.
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