Triggering an action when an item enters a Queue involves looking at more than just a new Queue Item creation. Don't forget to handle the moving of an item from one Queue to another.
Queue Item facts and behavior
How to show a Kanban view into Opportunities
Add a Kanban view into Opportunities to your Dynamics 365 Sales.
My new book hit the shelves
With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You'll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you'll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you'll delve into core administration concepts that will help you to manage extensions added to the platform. By the end of this book, you'll have learned how to tailor Microsoft Dynamics 365 to fit your organization's requirements and tweak the platform to meet your business needs.
Now you can query CDS / Dynamics 365 using SQL (SSMS)
Much awaited, the ability to query the CDS / Dynamics 365 using SQL is now finally in Preview.
A case (or more) of Data Export Service (DES)
This article is not about what DES is, or how to configure it. You will find literally a thousand articles about that by running a quick search. Instead, I want to focus on some of the scenarios where this makes sense to use.
thatcrm.com 