With the current and future business evolution models, globalization and ease of reach into new markets, and the increased ability of companies to reach to existing and new customers, a robust CRM system is at the core of most organizations. If it’s not, well, it should be.
Microsoft, as one of the big players in this area, recognizes the importance of a robust CRM solution, and makes great efforts to provide increased value to customers with each platform update.
Recently we’ve seen the next step in this evolution, with the launch of Dynamics 365. In this release, Microsoft positions its Dynamics platform as more than just another CRM. We’ve seen the recognition of Project Service Automation and Field Service as two of the core offerings part of the already robust package. We are also seeing an evolution and expansion into ERP, with the addition of Operations and/or Financials depending on the organization type, scale and needs.
Furthermore, licensing has been adjusted to match an a-la-carte menu, with options to pick and choose only the components needed for your business. This is an option not readily available on some other platforms, and a distinguishing value proposition.
In addition, bundle pricing provides great value, as well as promotional upgrade offerings for customers on older versions or on-premise deployments provide additional value. For public pricing consult your license provider or see the following site:
Do not forget that additional discounts are available for certain types of organizations, as described here:
The Dynamics 365 licensing guide is available in PDF format here:
Let’s not forget the tight integration with other existing services, including Office 365 and Azure. The sky’s the limit.
What an amazing time to be part of this evolution!